Refund & Returns Policy

This policy explains what happens after a purchase on scraipt.ai (the "Service"). The Service is operated by BizPartner Group L.L.C-FZ, a Meydan Free Zone company in Dubai, United Arab Emirates. It sits alongside our Terms of Service.

Purchases are final

Everything we sell — scripts, templates, and AI prompts — is a digital good delivered and accessible the moment payment clears. Under UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations, digital content that has already been downloaded or viewed is exempt from the ordinary cooling-off return right.

We do not offer refunds. Once a product has been made available to you the sale is complete, and that is true whether or not you have opened the files.

What we do instead

We stand behind what we sell, and we do it by fixing things rather than by unwinding them. If a product does not do what its page said it would, tell us and we will put it right:

• a corrected file, or a version that works in your environment;
• a workaround, written for your case, where a fix takes longer;
• a replacement product of the same value where the problem cannot be solved at all;
• files re-sent or re-uploaded if a download is corrupted or incomplete.

There is no time limit on asking. A product you bought stays supported for as long as it is in the catalogue, and updates to it remain free.

Charged twice, or charged in error

A duplicate or mistaken charge is not a refund question — it is a payment that should never have been taken, and we return it in full. Email support@scraipt.ai with the date and the amount and we will trace it with our processor, Stripe.

Read the listing first

Because there is no refund to fall back on, every product page states what is included and what it requires — the environment, the accounts, the level of setup — before you pay. Please read it, and ask us before buying if anything is unclear. We would rather answer a question than sell you the wrong thing.

We cannot help with a change of mind, with a product bought by mistake that works as described, or with a requirement listed on the page that turned out not to suit you.

How to reach us

Email support@scraipt.ai or use the support page with your account email and the product name. A person reads every message and replies within one business day.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer protection law that cannot lawfully be excluded. Where such a right applies to you, it applies regardless of what is written above.

Contact

Questions about this policy? Email support@scraipt.ai or reach us through the support page.