Support ticket triage with Claude

Stop reading every ticket to find out who should handle it. This connects to your helpdesk, classifies each new ticket with an LLM, routes it, and leaves a draft reply for the agent to approve. What it does: • Classifies each ticket by topic, urgency and customer sentiment • Routes it to the right queue or teammate using rules you write in plain YAML • Drafts a suggested first reply from your own past answers, never invented facts • Flags angry or at-risk customers for immediate human attention • Connects over a webhook, so there is no migration and no new helpdesk to learn Perfect for: • Small support teams drowning in triage before they even start answering • Agencies handling inboxes for several clients under one roof • Anyone whose first response time is slow purely because sorting takes so long